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For 2024 Board Exam
CBSE Competency Based Questions:
Class 10
Class 12

Taking a Message For Someone

Operator: Hello, Capital Tours, How may I help you ?


Mukesh: This is Mukesh. Can I have extension 200 please?


Operator: Certainly, hold on a minute, I'll put you through...


Manab: Riaz Hotel, Manab speaking.


Mukesh: This is Mukesh calling, is Rajesh in?


Manab: I'm afraid he's out at the moment. Can I take a Message?


Mukesh: Yes, you could ask him to call me at 8219567834. I need to talk to him urgently.


Manab: Thank you Mr. Mukesh, I'll convey your message to Rajesh at the earliest.


Mukesh: Thanks, bye.


Manab: Bye. Bye..


Expressions to Remember


1. How may I help you ? ‘how may I help you’ is said by a Hospital Reception, Ticket Counter, Airport, Railway Station, Telephone/ Dish TV helpline in response to a call from a customer.


2. Can I have extension : We use this expression to talk to a person located in a particular department away from the reception.

‘Extension’ means an extra telephone line attached to the main telephone in the reception.


3. hold on a minute : We use this to ask someone to wait for a minute, especially over telephone.


4. I'll put you through. This is used by the receptionist when the call is forwarded to the person for whom it has come. In other words, ‘put you through’ means ‘to connect somebody over phone’.

5. I'm afraid : This expression means ‘ I’m sorry. This is another way of saying ‘I’m sorry.’


6. I'll convey your message: ‘Convey’ here means to communicate/to inform to someone for whom the message is intended.

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